Comfort King Windows & Doors (referred to in this policy as “Comfort King”, “we”, “us” or “our”) is committed to the protection of personal information of customers and other individuals we deal with (“you” or “your”). This policy explains how we collect, use, disclose and safeguard personal information in connection with our business in Canada. This policy does not apply to personal information of our employees or employee applicants, or to information that is not personal information.
Personal Information We Collect
We collect personal information for the purposes of managing and administering our business. We may collect information directly from you or from third parties with your consent or as permitted or required by law. Personal information we collect includes:
- Name, address, email address, telephone number, mobile phone number and other contact particulars;
- Information relating to ongoing interactions with Comfort King, including payment history, inquiries or complaints, and similar information;
- Information we collect automatically when you visit our website (see “Cookies and Interest-Based Advertising” below); and
- Other information with your consent or as permitted or required by law.
How We Use Personal Information
We may use your personal information:
- to enforce the terms of the products or services you have obtained from us;
- to assess your ongoing needs for products or services;
- to inform you of special promotions or products (see “How We Use and Share Personal Information for Marketing Purposes” below);
- to enter you in and administer promotional contests that we may offer from time to time, and if you win, to identify you for promotion and advertising purposes; and
- for other purposes with your consent or as permitted or required by law.
We may also exchange personal information with our affiliates as necessary for the purposes described above.
When Do We Share Personal Information
We may disclose personal information to our affiliates for internal audit, management, billing or administrative purposes including defending and bringing legal actions.
We may transfer personal information to outside agents or service providers (including our affiliates acting in this capacity) that perform services on our behalf, for example mailing, call center, billing, collections, marketing, analytics, information technology and/or data hosting or processing services or similar services, or otherwise to collect, use, disclose, store or process personal information on our behalf for the purposes described in this policy. Some of these service providers may be located outside of Canada, including in the United States, and as a result your personal information may be processed outside of Canada for the purposes described in this policy. Reasonable contractual other measures we may take to protect your personal information while processed or handled by these service providers are subject to applicable Canadian and foreign legal requirements, including lawful requirements to disclose personal information to government and national security authorities in certain circumstances.
We may disclose your personal information as necessary to meet legal, regulatory, audit, and security requirements, and otherwise with your consent or as permitted or required by applicable law (including foreign law applicable to our service providers).
How We Use and Share Personal Information for Marketing Purposes
We may use your personal information in order to identify your preferences, determine your eligibility for special offers and discounts, and to contact you in regard to such offers and discounts, or to provide other information about our products, services, promotions and events.
If you no longer want us to use or share your personal information for marketing purposes, as described above, please call us at (613) 699-9427 or contact us by mail at Comfort King Windows & Doors, Attn: Privacy Officer, 1521 Sieveright Avenue, Ottawa, ON K1T 1M5. To opt out of our e-mail solicitations, you may also click the unsubscribe button at the bottom of the email message. Please note that if you opt-out of marketing communications, we may still send you information relating to your Comfort King account or other Comfort King product or service.
Cookies and Interest-Based Advertising
When you visit a Comfort King website, we may collect and use your internet protocol address to help diagnose problems with our server and to administer the website, to identify users and their activities on the Comfort King website, and to gather broad demographic information.
We may also use “cookies”, a technology that installs a small amount of information on a website user’s computer to permit our website to recognize future visits using that computer. Cookies enhance the convenience and use of our website. For example, the information provided through cookies is used to recognize you as a previous user of our website, to track your activity on our website, to respond to your needs, and to otherwise facilitate your experience on our website. You may choose to decline cookies if your browser permits, but doing so may affect your use of our website and your ability to access certain features of our website.
Comfort King also uses web cookies and pixel tags to track user behavior on our websites and to compile reports regarding user demographics and website traffic patterns.
Third Party Websites
You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services.
We take reasonable steps to protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Our employees, agents and representatives will have access to your personal information as necessary to perform their job functions.